At tekRESCUE, customer care isn't a department; it's the whole point. When your business technology breaks, you don't get a ticket number and a wait. You get a person who knows your name and won't quit until it's fixed.
Reach a real teammate who already understands your setup and your business. Someone who knows your name, not just your account number.
We answer quickly, tell you what's actually wrong in plain English, and give you a clear plan, never upsell pressure.
Based in San Marcos and Bastrop, TX, serving customers across the USA and Canada. We stand behind every job we do.
We watch for problems before they bite. Most of our best support is the emergency you never had to call about.
Jargon-free explanations so you always know what's happening, what it costs, and why it matters to your business.
We close the loop. If something's not 100% resolved and you're not happy, it's not finished. Period.
We started tekRESCUE because we were tired of watching small businesses get treated like ticket numbers. Great customer care is simple; it just takes people who genuinely give a damn.
That's the standard we hold ourselves to on every call, every message, and every visit.
Have a question or need a hand? Our team responds personally, usually within the hour.
“Every client deserves to feel taken care of. Reach out to me directly. I read every message and I'll personally make sure you're looked after.” randy@mytekrescue.com
The following terms govern the tekRESCUE Customer Care text-messaging program. By opting in, you agree to these terms.
tekRESCUE sends SMS/text messages to customers who opt in, to support customer care, appointment and service reminders, account and service updates, and replies to your questions.
You provide express written consent to receive text messages by submitting the opt-in form on this page with the consent box checked, by checking the consent box in our chat widget, or by providing your mobile number and agreeing to receive texts when you contact us. Consent is not a condition of any purchase.
Message frequency varies based on your activity and account needs.
Message and data rates may apply. Your mobile carrier's standard rates apply to all messages.
You can cancel at any time by replying STOP to any message. After you reply STOP, we will send one confirmation message and will not send any further texts unless you opt in again. For help, reply HELP or email randy@mytekrescue.com or call (512) 843-2835.
Carriers are not liable for delayed or undelivered messages. Service may not be available on all carriers.
We respect your privacy. We do not sell or rent your information. Mobile information and SMS opt-in consent will never be shared with third parties or affiliates for marketing or promotional purposes. All information collected is handled in accordance with our Privacy Policy and Terms of Service.
tekRESCUE · San Marcos & Bastrop, TX · randy@mytekrescue.com · (512) 843-2835